Service
How to get started?
International sourcing doesn't need to be overwhelming. Our proven framework and project guidance keep everything transparent, organized, and on track — from first idea to final delivery.
Fees & pricing
Transparent from day one — no upfront cost to start. You only pay a small sample fee, then a percentage-based service fee on the bulk order, scaled to how custom your product is.
- 01 · Start
No upfront cost to begin working with us.
- 02 · Source
Once we identify a product you approve.
- 03 · Sample
A sample fee ships the sample to you.
- 04 · Confirm
Sample confirmed — proceed with bulk order.
- 05 · Final
A percentage service fee is added to the order.
Sample fee
$100–300 per shipment
Refundable when you place the bulk order.
Service fee
5–10% on bulk order
Added to the final order amount — sample fee refunded.
Range based on level of complexity
Knowing your needs
Gather requirements
We'll begin by learning more about your project. This helps us match you with the right factory, cost range, and production plan. You'll only need to answer a few key questions:
All-in-one sourcing
Stop juggling five suppliers for one business. Tell us your business type — gym, rental, cafe, corporate — and we source every product it runs on, factory-direct and on-brand, in one project.
Product development project
From concept to prototype, production, and delivery — we work with you every step of the way to turn your idea into reality.
A few key questions we'll walk through
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There are generally 2 types of product sourcing:
Existing product sourcing — curated, high-quality merchandise that only needs your logo or brand color
Product development project — from concept to prototype, production, and delivery
Retail / e-commerce
Wholesale / distribution
For own use
Brand merchandise / corporate giveaways
Ready Stock → No customization, ship as is
Light Customization → Logo print or select from available colors
High Customization → New mold, custom Pantone color, packaging
R&D / Product Development → From concept to fully engineered prototype
How many units are you planning to order?
Do you have an expected reorder frequency or forecasted turnover?
When do you need the product delivered?
Delivery destination? (Country / City)
Shipping terms — FOB (you handle freight)
Do you have a target price range or cost expectation?Once we understand your requirements, we'll use Tophney's Five Pillars Matching System to identify the optimal factory.
Matching your needs
“Choosing the right factory isn't about finding the best — it's about finding the most compatible. Just like relationships, alignment matters more than perfection.”
Based on your requirements, our team applies
Tophney's Five Pillars Matching System to
identify the optimal factory.
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China has factories that say they can produce anything — but specialization matters. A factory that normally makes standing fans may accept a tower-fan project, sourcing unfamiliar components externally while only contributing its own motor. Naturally the cost increases — and quality, consistency, and delivery reliability decrease. The more specialized a factory is in your product category, the better the quality, pricing, lead time, and reliability.
This is our first and foremost screening filter.
Beyond equipment and price, we evaluate the factory by spotting six characteristics:
Response speed and clarity
Constructive communication
Detail and transparency in quotations
Proactiveness in updates
Problem-solving attitude
Basic professionalism and respectA factory may offer the right price and quality — but if communication signals future risk, we proactively switch to protect your project.
We classify factories into three categories — Large (500+ staff, fully certified, best for major retail chains), Medium (100–500, certifications on request, the best balance of price and flexibility), and Small (under 100, most flexible, best for testing market demand) — to ensure the right operational fit for your project.
As the saying goes: you get what you pay for — in the best way. In China, every product exists in multiple quality tiers. Water bottles can cost $1 to $100; sofas can range from $30 to $5,000. Send us a sample or reference quality, or give us a target budget and we'll show you what's achievable at that tier.
Budget-friendly, mid-market, or premium — we match you with a factory built for that tier.
Once specifications are clear, we:
Green light → once we get the go-ahead from you, you'll receive a Gantt chart timeline to track your project from beginning to end.
Gantt chart timeline
Every project follows a refined 14-step timeline in four phases. From the first idea to final delivery, you'll always know exactly what's happening, when, and what comes next.
Brief & source
Steps 1–4 · ~2–3 wks
Sample
Steps 5–7 · ~2–3 wks
Production
Steps 8–9 · ~2–5 wks
Ship & complete
Steps 10–14 · ~3–5 wks
Brief & source
We begin by understanding your product idea, specifications, branding needs, and project goals.
We identify the most suitable factories, negotiate on your behalf, and prepare a consolidated quotation for comparison.
You review pricing, MOQ, and terms, and we lock in the chosen supplier.
Final design details, materials, colors, and branding elements are confirmed before sampling begins.
Sample
The factory produces a physical sample based on your finalized specifications.
Your sample is shipped to you via express air freight for fast evaluation.
You review the sample and approve it, or request adjustments.
Production
You sign the contract we provided and transfer the initial 30% deposit so we can proceed to production with the factory.
The factory begins full production with ongoing monitoring to ensure quality and timeline adherence.
Ship & complete
We provide shipping options and a logistics quotation, then finalize the logistics arrangement.
Your goods are shipped via your preferred method — air, sea, rail, or courier.
Products arrive at your destination, ready for inspection, storage, or distribution.
The remaining logistics fee is settled upon delivery completion.
Your project is complete once the goods arrive and are confirmed. We continue to support you with any follow-up needs — from reorders to quality checks and future product development.